Call Center Representative

• Take inbound and outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Use strong objection-handling skills
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce and EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism
• Operate in a high-volume, consultative, relationship-driven inside-sales call environment

• Answer incoming calls courteously and helpfully using interpretation services when needed
• Perform information lookups using available data sources to provide accurate call resolution
• Fulfill internal and external customer requests, complete transactions, and forward requests when appropriate
• Schedule, reschedule, and cancel appointments according to approved guidelines, provider direction, patient request, and availability
• Document and communicate actions, complete activity reports, and report equipment malfunctions
• Determine customer requirements, answer inquiries, research information, and resolve or appropriately transfer requests
• Resolve customer problems by researching solutions, implementing resolutions, and escalating unresolved issues
• Educate customers about additional services and guide patients to resources
• Gather, verify, and update demographic, financial, guarantor, insurance, and patient information in practice management, electronic health record, and Denver Health applications
• Complete computerized patient scheduling, collect insurance information, obtain pre-certification authorization and benefit information to support billing and payment

Call Center Representative jobs in Colorado

Call Center Representative

Scheduler I, Call Center