Call Center Representative

• Manage a high volume of inbound, outbound, and online customer inquiries
• Establish trust and position Stiltz solutions to enhance safety, independence, and quality of life
• Guide customers through a structured consultative sales process
• Listen actively, ask questions, and qualify customer needs
• Provide accurate information about products, services, pricing, and project details
• Communicate the value of in-home consultations
• Schedule appointments for the sales team
• Meet quality, productivity, and turnaround-time expectations
• Work across multiple systems and screens while maintaining a warm, professional, and empathetic phone presence

• Deliver courteous and professional service to members, supporting Clearview’s digital channels
• Handle member inquiries through phone, chat, and email
• Resolve digital service issues and provide technical support
• Promote products and services that fit members’ needs
• Assist with digital training for new hires as needed
• Meet KPIs and call volume goals
• Educate members on Clearview’s products and promotions
• Stay updated on procedures, promotions, and member trends
• Participate in trainings and meetings
• Suggest improvements to workflows and member service
• Perform additional duties as assigned

Call Center Representative jobs in Pennsylvania

Call Center Representative

Call Center Specialist – Digital Experience