Care Coordinator

• Conduct introductory calls with existing patients interested in advocacy services
• Guide patients through the advocacy onboarding process
• Coordinate with the advocacy team for smooth transitions and follow-through
• Manage patient communications, follow-ups, missed calls, and reassignments
• Maintain accurate records in Google Workspace, EHR platforms such as Healthie, and CRMs such as HubSpot

Care Coordinator, Health Navigation

• Serve as the first point of contact for patients and their families
• Guide older adults and caregivers through the intake process
• Provide patient support, care coordination, and emotional guidance
• Help patients navigate entry into care
• Match patients with the right therapist
• Support patients throughout the intake and care-navigation journey
• Help older adults and families feel supported, understood, and reassured