Chief Operating Officer

• Contribute to defining the company’s strategy and ensure its operational implementation
• Optimize operational performance and improve internal processes
• Define, monitor, and control company-wide and departmental KPIs
• Ensure the profitability of business activities
• Support the Chief of Staff in monitoring priorities and coordinating daily operations
• Lead the marketing team, approve the marketing plan, and ensure brand consistency across the group
• Lead the Support, Customer Care, Trading, Customer Success Management (CSM), Product, IT, and QA teams
• Serve as the link between executive management and the departments
• Coordinate cross-functional projects and facilitate trade-off decisions
• Define and enforce the information security policy and ensure the platform meets certification requirements
• Lead crisis management, business continuity, and crisis communications
• Lead internal training programs and oversee company policies
• Manage headcount, schedules, workloads, and recruitment needs
• Develop proposals for team compensation, bonuses, and recognition
• Drive internal promotions and career management
• Oversee the drafting, negotiation, and management of supplier and customer contracts
• Ensure the group’s regulatory compliance across its various jurisdictions
• Manage relationships with Lonase and PMU France
• Oversee the operational, HR, and administrative management of the Senegalese subsidiary
• Ensure information is escalated appropriately and maintain alignment with headquarters

• Translate the CEO’s strategic vision into concrete, prioritized action plans
• Structure the organization: processes, management routines, governance, and roles and responsibilities
• Establish and manage key operational and financial performance indicators
• Facilitate communication between the CEO and the teams
• Challenge strategic decisions and safeguard growth
• Support the recruitment and development of key team members
• Lead key initiatives, including scaling, reorganization, expansion, and professionalization
• Work directly with CEOs supported by Fractional as a strategic and operational co-pilot

Chief Operating Officer jobs in France

Chief Operating Officer

Fractional COO, Chief Operating Officer