Claims Adjuster

• Investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury
• Assess coverage, liability, and damages
• Provide customer service throughout the claims process
• Communicate with customers through voice calls, email, text messages, and sometimes video chat
• Negotiate fair injury settlements with customers, vendors, third-party carriers, and claimants
• Perform detailed damage reviews and interpret policies to determine coverage
• Tailor claim handling to customer communication preferences and provide claim progress updates
• Apply tactics for challenging and complex situations
• Use estimating tools, job aids, and settlement platforms
• Apply critical thinking to resolve claims
• Follow applicable policies and maintain clear records in the claims system
• Complete timely and accurate claim documentation
• Work an 8-hour Monday-Friday shift from 8:00am to 4:30pm, with potential Saturday duty rotation

Explore Claims Resolution Adjuster II at Allstate. Review requirements and application details.