Claims Specialist

• Serve as a first responder and member of a dedicated catastrophe claims team.
• Investigate and settle personal and commercial lines property claims in the field.
• Maintain on-call availability and deploy at any time, potentially for an extended period.
• Travel extensively to areas where COUNTRY Financial conducts business.
• Work 10 straight twelve-hour days followed by 4 days off when assigned to CAT duty.
• Deploy to claims offices throughout the country to assist with claims office workload.
• Assist with workload at an assigned claims office when not deployed to CAT duty.
• Respond to deployment directives and travel to catastrophe areas and areas with claims assistance needs.
• Evaluate, negotiate, and settle property claims.
• Investigate claims, complete physical property inspections, evaluate damages, and prepare written estimates according to policy provisions.
• Initiate first contact with insureds and relevant parties, gather information, obtain recorded statements, and explain the claims process.
• Perform up to 90% field work and 10% office work within the Minneapolis, Minnesota territory and surrounding areas.

Senior Catastrophe Claims Specialist

• Audit, track, and process a continuous pipeline of complex collection accounts
• Evaluate commercial or consumer collection files and determine appropriate dispositions, including standard recovery, settlement negotiation, or escalation for legal review
• Conduct high-volume outbound and inbound telephone calls to debtors, businesses, and insurance carriers
• Negotiate payments and resolve disputes
• Maintain precise, real-time records of collection notes, payment arrangements, and account changes in proprietary claims databases and tracking platforms
• Adhere to industry compliance standards, federal and state collection regulations, and specialized client requirements

Claims Specialist jobs in Minnesota

Senior Catastrophe Claims Specialist

R&D Claims Representative