Claims Specialist

• Handle assigned reinsurance claims from first notification through resolution
• Review policy and reinsurance contract coverage, liability, damages, reserves, retentions, attachment points, limits, exclusions, and aggregates
• Manage a portfolio primarily comprising casualty and motor reinsurance claims
• Monitor loss developments and escalate significant issues, trends, and exposures
• Maintain complete claim files, diary management, and supporting documentation
• Establish and maintain loss reserves and contribute to reserve review discussions
• Evaluate claims information from cedants, brokers, experts, counsel, and other stakeholders
• Analyze loss trends and claims development for management, actuarial, finance, and underwriting teams
• Build relationships with brokers, cedants, underwriters, actuaries, finance teams, and other stakeholders
• Attend claims meetings and communicate claims strategy, developments, reserve changes, and concerns
• Provide feedback to underwriting teams on claims activity, wording issues, and emerging trends
• Prepare and interpret claims data, management information, and portfolio performance reports
• Support cross-functional initiatives, projects, audits, and process improvement
• Ensure claims comply with internal procedures, regulatory requirements, and applicable handling standards
• Escalate complex, high-value, contentious, or reputationally sensitive matters
• Support accurate reporting and audit readiness through disciplined file management

Reinsurance Claims Specialist

• Provide customer service to internal and external customers and key stakeholders across Claims Administration
• Complete claims administration tasks, including registrations, medical fee processing, claim packs, letters, information requests, data amendments, post and enquiry indexing, orphan work items, group mailboxes, and filter sheets
• Manage Broker and customer calls through the Group telephone line
• Action ad-hoc customer requests and out-of-hours voicemails
• Process rehabilitation referrals and coordinate group workshop and specialist assessment referrals
• Administer Total and Permanent and Extended Duration Long-Term Claim blocks
• Investigate claims, assess ongoing liability and continued validity using medical knowledge and policy documentation
• Obtain necessary information, set management plans, and submit cases for roundtable review and assessment
• Manage customer expectations, monitor feedback, and address issues
• Manage conflicting demands and prioritise actions
• Identify process improvements supporting cost efficiency, customer experience, and team productivity
• Protect Unum information and report suspected information-security control weaknesses
• Live Unum Leadership Expectations and values

Claims Coordinator

• Oversee the Marine Leisure claims portfolio, ensuring performance aligns with KPIs, business strategy, and a consistent, compliant claims philosophy
• Deliver portfolio analysis and management information, identifying trends, loss ratios, and emerging risks to support data-led decision making and senior leadership insight
• Manage complex and major losses across Hull, Machinery and Equipment, Salvage, and Third-Party Liability claims from FNOL to settlement
• Direct investigations with surveyors, loss adjusters, forensic specialists, legal counsel, and brokers
• Ensure accurate coverage and liability assessment and lead negotiations
• Maintain accurate reserving, monitor development, and adjust proactively
• Identify fraud, subrogation, and recovery opportunities
• Oversee delegated claims authority arrangements, due diligence, audits, governance, and service standards
• Maintain partnerships with MGA stakeholders through frameworks, reporting protocols, and performance oversight
• Analyse audit outcomes and implement corrective actions
• Serve as the primary technical referral point for Marine claims
• Support capability development across internal teams
• Build relationships with MGAs, brokers, customers, and external experts
• Collaborate with Underwriting, Pricing, and Reserving and represent the business in market forums
• Ensure regulatory and internal governance compliance
• Manage complaints, escalate risks, mentor junior handlers, and contribute to Claims Academy training materials

Claims Specialist jobs in United Kingdom

Reinsurance Claims Specialist

Claims Coordinator

Marine Leisure Claims Specialist