Client Partner

• Manage the day-to-day performance and operational success of SSI clients within an assigned region
• Build working relationships with client operational teams and leadership
• Manage communication cadence, status reporting, KPIs, action plans, and project plans
• Follow up on client inquiries and escalations
• Maintain knowledge of revenue cycle workflows, processes, and integrations
• Monitor and report client KPIs including denial rate, gross collection rate, AR days, and net collection rate
• Identify performance trends and proactively escalate concerns
• Support development of action plans to improve client performance
• Prepare reporting for leadership and QBRs
• Track and manage client issues through resolution
• Differentiate operational and technical issues and assign them to appropriate team members
• Coordinate with technical operations, product, and support teams
• Ensure root causes are identified and resolved
• Coordinate clearinghouse workflows involving 837, 277, 275, 835, and 270/271 transactions
• Help clients understand rejections versus denials and ARC
• Partner with technical teams to resolve mapping, transmission, and connectivity issues
• Identify client workflow inefficiencies and support process improvements
• Recommend improvements to front-end data quality and claim submission processes
• Review and interpret client reports and dashboards
• Highlight insights and trends and ensure data accuracy and consistency
• Liaise between clients and internal teams to align expectations, technical capabilities, and delivery
• Perform other duties as assigned
• Follow SSI’s Security-First Mindset and its five pillars: Governance, Accountability, Awareness, Preparedness, and Collaboration

Client Manager

• Own a portfolio of strategic merchant relationships and serve as the primary point of accountability for partnership health and growth
• Develop and execute account strategies aligned to client objectives and American Express priorities
• Maintain understanding of clients’ business models, operating environments, growth initiatives, and industry trends
• Build and strengthen relationships across Finance, Treasury, Procurement, Operations, Marketing, and Executive leadership teams
• Expand stakeholder networks and engagement with key decision-makers and influencers
• Serve as a trusted advisor by bringing market insights, industry expertise, and strategic recommendations to clients
• Drive portfolio growth through B2B payment solutions, American Express Offers, advertising products, Resy participation, and other value-added services
• Identify, develop, and execute opportunities that increase client engagement and business value
• Lead consultative sales conversations and align American Express capabilities to client priorities
• Maintain a pipeline of growth opportunities and execute account plans
• Represent the client voice internally to influence product development, service enhancements, and business priorities
• Collaborate with Product, Marketing, Pricing, Risk, Legal, Commercial, and Merchant Services teams
• Monitor portfolio performance and identify opportunities to improve revenue, engagement, retention, and client value
• Maintain awareness of client risks, competitive threats, and emerging market dynamics

Senior Manager – Client Management

• Own and manage a portfolio of existing key accounts with accountability for retention and growth
• Identify account risks and address performance gaps
• Maintain and expand revenue streams through account management
• Drive upsell of Labcorp Oncology and Invitae HerCan portfolios within current accounts
• Expand hereditary cancer testing adoption across appropriate patients and providers
• Increase oncology diagnostics utilization by identifying clinical and operational needs
• Develop and execute account plans to maximize oncology and hereditary cancer testing volume
• Analyze ordering patterns, provider behavior, and utilization trends to identify expansion opportunities
• Serve as primary contact for health systems, oncologists, surgeons, genetic counselors, and practice administrators
• Build relationships across clinical and operational teams
• Lead business reviews focused on performance, utilization, and care-delivery optimization
• Lead implementation and expansion of oncology and hereditary cancer solutions within accounts
• Ensure integration into clinical workflows and sustained utilization
• Partner cross-functionally to resolve issues and improve account performance
• Reinforce portfolio value through provider education, data insights, and workflow alignment
• Partner with Specialty Development Executives to support expansion opportunities
• Coordinate account strategy across roles
• Collaborate with the National Accounts team on enterprise strategies and system-wide initiatives
• Execute locally to support broader health-system priorities

Client Partner jobs in Alabama

Client Manager

Senior Manager – Client Management

Client Solutions Partner, Oncology