Client Partner

• Define and execute product partnership strategies and joint initiatives with Stripe’s critical card network partners, including new offerings benefiting Stripe users
• Identify, evaluate, and make the case for high-impact partnership opportunities
• Develop commercial models, partnership approaches, and distribution plans for new product capabilities and go-to-market motions
• Independently lead complex, high-impact negotiations with card network partners
• Create scalable deal structures and partnership frameworks across partners, products, or markets
• Influence internal product and go-to-market teams and external partner stakeholders
• Lead cross-functional workstreams across Product, Engineering, Legal, Finance, Risk, Compliance, and Treasury
• Resolve complex stakeholder friction and align competing priorities, requirements, commercial considerations, and timelines
• Assess Stripe and partner readiness, surface risks and dependencies, and advocate for decisions
• Ensure day-to-day partnership operations and adherence to risk and compliance obligations
• Represent Stripe at partner and industry events and build relationships with senior partner stakeholders

Partner Development Manager, Financial Partnership Capabilities

• Provide oversight of assigned Medical Information clients, including implementation, ongoing management, regular touchpoints, and meetings
• Understand client needs and ensure deliverables meet KPIs and service levels
• Liaise with client stakeholders regarding EVERSANA Medical Information Contact Center services
• Escalate project issues when client performance requirements are not met
• Address client concerns about products, services, or employee interactions
• Serve as a resource for staff regarding clients, procedures, and products
• Participate in client audits and collaborate with EVERSANA Quality
• Manage client invoicing
• Mentor junior staff and provide initial and ongoing training
• Monitor staff performance and proficiency across client products and procedures
• Maintain and update client resources and reference files
• Monitor medical information inquiry processes and ensure compliance with client requirements
• Triage and respond to medical information inquiries from healthcare professionals, consumers, and payers
• Identify, research, and critically evaluate medical literature to create responses
• Write adverse event and product complaint narratives and custom medical inquiry responses
• Handle inquiries through phone, email, CRM, chat, and other platforms
• Identify adverse events and product complaints and perform compliant intake
• Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants
• Maintain product, therapeutic area, and client-specific knowledge
• Develop Medical Information content including FAQs, Scientific Response Documents, and Custom Response Documents
• Staff scientific medical affairs booths
• Perform assigned on-call responsibilities
• Support market and competitive product research, operational improvements, field team training, and field liaison activities
• Maintain and improve contact center metrics and customer service
• Perform other assigned duties

Medical Information Client Manager – Team Lead

• Lead the recruitment, hiring, onboarding, and training of a high-performing team of Client Retention Specialists
• Own team performance targets and service levels
• Manage staffing, scheduling, and adherence so specialists are available when clients are most reachable
• Conduct call monitoring, one-on-one coaching, and performance evaluations
• Foster a collaborative, supportive, and accountable remote team culture
• Oversee daily operations connecting with recently delinquent clients
• Identify root causes of delinquency and establish sustainable payment plans during calls
• Ensure payment arrangements and autopay authorizations are compliant and correctly set up
• Route clients needing additional help to appropriate hardship options
• Use frontline insights and call analytics to refine scripts, contact strategies, outreach timing, and customer resolution offers
• Ensure accurate contact documentation in the loan management system
• Execute post-call email and text follow-ups and track commitments through completion
• Maintain high standards of customer interaction while creating legitimate urgency without improper pressure

Manager, Client Solutions

• Define and execute product partnership strategies and joint initiatives with Stripe’s most critical card network partners, including new offerings that benefit Stripe users.
• Identify, evaluate, and make the case for high-impact partnership opportunities using industry expertise, partner context, and cross-functional input.
• Develop commercial models, partnership approaches, and distribution plans for new product capabilities and go-to-market motions.
• Independently lead complex, high-impact negotiations with card network partners, including commercial agreements affecting Stripe’s payment acceptance costs and long-term strategic position.
• Create scalable deal structures and partnership frameworks across partners, products, or markets.
• Influence internal product and go-to-market teams and external partner stakeholders to develop solutions for Stripe, its users, and the payments landscape.
• Lead cross-functional workstreams across Product, Engineering, Legal, Finance, Risk, Compliance, and Treasury.
• Set direction, clarify trade-offs, and align stakeholders on resources and commitments needed for execution.
• Resolve complex stakeholder friction with minimal direction.
• Assess Stripe and partner readiness, surface risks and dependencies, and advocate for decisions needed to move work forward.
• Ensure sound day-to-day partnership operations and adherence to risk and compliance obligations.
• Represent Stripe at partner and industry events and build trusted relationships with senior partner stakeholders.