Client Partner

• Become an active member of Professional Talent Solutions teams within a market
• Assist with negotiating new client contracts, renewals, extensions, and amendments
• May manage part of a local account
• Research client industries, competitors, and market trends across engineering, IT, finance, healthcare, HR, education, legal, and marketing & communications
• Conduct client research to identify opportunities to increase satisfaction and wallet share
• Collaborate with clients' hiring managers to understand needs, pain points, and objectives
• Prepare and conduct presentations with more senior colleagues
• Support negotiations and contract discussions to secure new business opportunities for recruitment of management and specialist positions
• Identify potential risks within client accounts and propose mitigation strategies
• Act as intermediary between clients and internal stakeholders to ensure seamless recruitment and operations execution
• Promote growth over the assigned base, mine new jobs, focus on Margin Improvement Plans, and ensure high customer satisfaction scores

Senior Specialist, Client Partnership, PTS

• Define and execute Fractal’s workplace, real estate, employee experience, sustainability and administration strategy across all global locations
• Define the global workplace vision and strategy aligned to business growth, culture and hybrid work needs
• Build consistent workplace experiences across geographies while allowing for local country-level nuance
• Drive workplace NPS, service excellence, user satisfaction and continuous improvement across sites
• Own global real estate portfolio strategy, including expansion, consolidation, relocation and optimization decisions
• Lead market evaluations, lease negotiations, landlord relationships and renewal strategies
• Oversee office build-outs, project governance, design standards and capital expenditure programs
• Ensure operational excellence across global offices, including facilities management, engineering, housekeeping, transport, food services, helpdesk and site operations
• Own enterprise EHS framework, safety governance, incident management and preventive action programs
• Lead sustainability initiatives across energy, emissions, waste, green buildings and responsible workplace operations
• Develop global workplace governance, compliance, risk management, business continuity and emergency preparedness frameworks
• Develop and own annual operating and capital budgets for workplace, real estate and administration services
• Manage strategic vendor relationships, contract negotiations, renewals and service-level governance
• Drive digitization and smart workplace solutions through dashboards, automation, workflow tools and analytics
• Lead and develop multidisciplinary teams across facilities, real estate, EHS, sustainability, procurement support and administration
• Provide strategic leadership and oversight for the global corporate travel function
• Develop and govern corporate travel policies and operating procedures
• Manage relationships with travel management companies, airlines, hotels, visa partners and other travel service providers
• Monitor travel expenditure and establish governance mechanisms for travel budgets
• Oversee travel analytics, reporting, duty of care, escalations and process improvement