Client Partner

• Connect the client, the client’s agency of record, and internal teams to deliver high-quality advertising solutions and ensure effective fund utilization
• Lead operations support for local channel partners and advertising partners
• Serve as the day-to-day client-partnership operations contact and lead internal and external calls
• Mentor, coach, and develop team members; identify strengths and development opportunities; provide feedback and training
• Track team performance, write performance reviews, conduct 1:1s, and manage PTO
• Manage a positive, proactive, operations- and service-oriented team
• Communicate program progress and performance to internal and external stakeholders
• Establish workflows and optimize teams across US and global operations to meet efficiency goals and SLAs
• Anticipate workflow hurdles and course-correct to prevent inefficiency
• Create and distribute presentations, project briefs, product demonstrations, best practices, case studies, and quarterly business reviews
• Lead funds management, content management, and dealer experience solutions
• Manage program websites and administrative configuration tools; identify risks and enhancement opportunities
• Lead program, guideline, and website content changes and maintain communication processes
• Perform quality-control checks at the payment/funding level for accuracy and compliance
• Lead collaboration through idea-sharing and brainstorming
• Maintain SOPs, clarification and exception trackers, and account-related training materials
• Support department-wide initiatives
• Identify growth opportunities with existing and new clients
• Flex responsibilities as needed

Manager, Client Delivery

• Manage client success and growth across a large portfolio of clients
• Own the overall partnership between Ansira and portfolio clients
• Bring together agency solution leads and subject matter experts to drive profitable sales growth
• Expand Ansira’s footprint and influence client strategy through knowledge, innovation, and thought leadership
• Manage a client portfolio delivering $10M+ annually
• Own financial health, revenue growth, revenue and margin goals, forecasting, scoping/billing, and revenue recognition discussions
• Identify, pitch, and convert growth opportunities
• Understand clients’ businesses, industries, competitive positions, and the impact of Ansira’s work
• Lead agency teams to identify, pitch, and convert sales opportunities
• Ensure teams understand client goals and participate in ideation and brainstorming
• Build, develop, train, and support high-performing teams, including cross-training and succession planning
• Apply digital delivery knowledge across creative, strategy, and technology platforms to support client digital transformation
• Lead strategically and proactively develop solutions that advance clients’ businesses
• Share accountability for client satisfaction and NPS scores
• Escalate project and workstream red flags and develop resolution plans
• Gather information and define storylines for marketing proposals and internal and external presentations
• Manage monthly billing, budget variances, and accounts receivable for past-due accounts

Client Partner jobs in Missouri

Manager, Client Delivery

Vice President – Client Partnership