Client Services Representative

• Provide operational support for loyalty and incentive programs, ensuring operational continuity and quality.
• Process point balance migrations in cases involving account consolidation or participant death.
• Support and answer questions from field agents, sales representatives, concierges, and program participants.
• Validate active partners and products within the programs.
• Analyze canceled orders and refunds, and engage the responsible teams for the necessary follow-up.
• Track invoices related to ongoing campaigns.
• Contact and assist participants in critical or high-friction situations.
• Manage the operational backlog, monitor critical cases, and ensure compliance with established deadlines.
• Monitor and follow up on N2 tickets through resolution.
• Prepare operational reports and management reports.
• Lead operational review meetings, such as WBRs and MBRs.
• Produce and consolidate performance indicators for Loyalty operations and programs.
• Post point credits in the system upon prior approval.
• Develop and track action plans with clients to resolve operational issues.
• Register new sources and configure systems during the implementation of new projects.
• Add, remove, and update products and partners in the catalog.
• Process exception-based credits upon formal approval.
• Activate and register partners in the rewards catalog.
• Support the management and resolution of incidents, requests, and operational issues.
• Analyze orders canceled for security reasons and take the necessary action.
• Drive continuous process improvement.
• Serve as a liaison between clients, internal teams, and strategic partners.

Junior Client Service Analyst

• Provide welcoming, empathetic, and strategic service to prospective clients
• Identify prospective clients’ needs and direct them to specialized legal support
• Close sales
• Negotiate proposals and commercial terms
• Track the sales funnel through closing
• Update and manage the CRM with client information
• Manage pipelines

Client Services Representative jobs in Brazil

Junior Client Service Analyst

Closer – Business Development Lawyer (Client Service and Legal Services Closing)