Client Services Representative

• Lead delivery of contracted services for assigned accounts
• Ensure operational excellence, customer satisfaction, and proactive service management
• Act as the primary point of contact for service-related matters
• Lead governance, reporting, and continuous improvement
• Ensure smooth service transition into BAU and validate operational best practices
• Monitor performance, identify trends, and drive improvements
• Build relationships with clients and internal teams
• Collaborate with Account Managers and facilitate feedback-based enhancements
• Lead operational calls, reviews, and governance sessions
• Track and resolve critical issues; oversee the SR process and reporting
• Act as Manager on Duty, managing escalations, bridge calls, and emergency changes
• Maintain accurate records and use data insights for continuous improvement
• Stay current with industry trends and support revenue growth opportunities
• Perform ad hoc tasks as required

Explore Client Service Owner 2 at Aevi. Review requirements and application details.

Client Service Owner 2

• Lead delivery of contracted services for assigned accounts
• Ensure operational excellence, customer satisfaction, and proactive service management
• Act as the primary point of contact for service-related matters
• Lead governance, reporting, and continuous improvement
• Ensure smooth service transition into business as usual (BAU)
• Validate operational best practices
• Monitor performance, identify trends, and drive improvements
• Build relationships with clients and internal teams
• Collaborate with Account Managers and facilitate feedback-based enhancements
• Lead operational calls, reviews, and governance sessions
• Track and resolve critical issues; oversee service request process and reporting
• Act as Manager on Duty, managing escalations, bridge calls, and emergency changes
• Maintain accurate records and use data insights for continuous improvement
• Stay current with industry trends and support revenue growth opportunities
• Perform ad hoc tasks as required

Explore Client Service Owner 3 at Aevi. Review requirements and application details.