Client Services Representative

• Ensure Autodesk customers have immediate access to purchased software products
• Troubleshoot Autodesk back-office systems and use third-party tools to determine root causes of access issues
• Communicate with customers and partners via phone, chat, and web/email
• Receive, investigate, and respond to support needs and issues, including order processing, product access, account sign-in, and license fulfilment
• Provide information on Autodesk Account features and conduct how-to sessions
• Serve as a subject matter expert on Autodesk policies, processes, and tools
• Deliver partner onboarding and training, participate in forums, and conduct partner service reviews
• Learn and use platforms and internal applications involved in accessing Autodesk products and services
• Educate customers and partners on self-service resources through training, content creation, readiness calls, and webinars
• Create and modify shared knowledge-base content
• Collaborate with cross-functional teams to deliver efficient service solutions
• Work with the local sales office on customer issues and order questions
• Support sales with quarter-end activities such as order-entry cutoff dates
• Liaise with departments throughout the company
• Act as a trusted advisor to internal and external parties

Client Services Specialist

• Focus on entity management
• Administer corporate clients in various jurisdictions
• Support the entity management team in meeting clients’ regulatory reporting and compliance obligations
• Prepare secretarial documents for corporate actions and necessary filings with relevant authorities or registered agents
• Prepare management accounts for corporate clients according to agreed timelines and requirements
• Prepare and file tax returns with IRAS, including quarterly GST and annual corporate tax returns
• Administer payroll, including preparing payroll reports, submitting CPF contributions and annual employment income reports to IRAS, and disbursing payroll
• Liaise with auditors on statutory audits
• Collaborate with team members to complete regulatory filings on time

Client Services Associate – Corporate Secretarial

• Responsible for the accounting and administration of trusts and funds focused on investments in private equity, venture capital, digital assets and other alternative assets
• Handle and support trust and fund administration, including investor reports, financial statements, NAV calculations, and monthly and quarterly reconciliations
• Prepare and review management accounts and statutory financial statements
• Prepare and review IRAS tax returns, including quarterly GST and annual Form C/C-S
• Prepare and review XBRL financial statements
• Support new client onboarding, including opening bank accounts, drafting fund agreements, and conducting investor and fund KYC
• Prepare capital account statements, capital call and distribution notices, waterfall and equalisation calculations, and fund performance indicators
• Assist with client service matters and maintain and build client relationships
• Collaborate with team members to complete regulatory filings on time
• Work consultatively with team members on ad-hoc tasks

Client Services Representative jobs in Singapore

Client Services Specialist

Client Services Associate – Corporate Secretarial

Senior Client Services Associate, Accounting