Client Services Representative

• Lead RPO service delivery teams across a portfolio of client accounts
• Ensure programs, projects, and account financials meet or exceed Cielo and client expectations
• Build and develop a high-performing team of client account leaders
• Set performance standards and goals and address performance gaps
• Coach leaders and support continuous development and career opportunities
• Drive talent assessment and succession planning across teams
• Build stakeholder relationships across client organizations
• Partner with internal Cielo teams and client leaders on successful implementations
• Conduct stakeholder analysis and regular client delivery review meetings
• Identify service gaps and create improvement plans with clear deliverables
• Support sales processes, including client needs analysis and sales presentations
• Manage client relationships, escalations, and escalation protocols
• Optimize productivity, resources, service compliance, auditability, and reporting
• Support or deliver change management
• Contribute to annual budgeting and forecast volume, revenue, and costs
• Ensure portfolio financial targets are met or exceeded and mitigate financial risks
• Conduct workforce planning and provide insights on performance, client needs, and system development
• Lead team members including Senior Recruiters, Client Services Managers, Directors, and Senior Directors

Vice President – Client Services

• Lead a high-performing team of recruiters to provide high-quality client services
• Set performance standards and goals, assess progress, and address gaps
• Provide leadership, coaching, feedback, and performance management to direct reports
• Establish regular communications through one-to-one meetings, team meetings, and other touchpoints
• Foster a positive, inclusive environment that encourages collaboration and learning
• Build strong relationships with client stakeholders and become fully embedded in client organizations
• Partner with internal Cielo teams and client leaders to implement new clients successfully
• Develop recruiting metrics and analytics, including time to fill, aging, cost per hire, satisfaction, productivity, and sourcing metrics
• Work with recruiters and hiring leaders to foster relationships and build trust
• Manage programs, events, and campaigns to build candidate pipelines and support recruiting strategy
• Drive comprehensive hiring strategies, including passive candidate outreach, recruitment marketing, and recruitment technologies
• Participate in client meetings, share updates and data, and address service delivery gaps
• Support clients’ recruitment process needs and leverage shared delivery resources
• Manage Cielo-specific metric reports and P&L
• Drive process standardization, continuous improvement, and consistency
• Share best practices and support organizational initiatives
• Perform other duties as assigned

Client Services Representative jobs in Wisconsin

Vice President – Client Services

Client Services Manager – Pharma