Coach

• Work directly with persons served individually and in groups to develop their skills
• Provide coaching and training at community job sites, program job sites, and work crews
• Provide travel training, social skills training, and vocational skills training
• Travel to various community locations and provide hands-on support
• Monitor job progress and provide written documentation
• Ensure appropriate coverage
• Implement prescribed clinical, educational, and vocational/employment programs
• Collect, quantify, and document data; transfer data to daily charts and perform bi-monthly analysis
• Maintain the physical upkeep of program areas
• Ensure equipment is used, cleaned, and stored appropriately
• Advocate for persons served
• Complete continuous training in applied behavioral analysis, teaching techniques, and job coaching
• Act as a role model demonstrating appropriate social interactions with employers and the public
• Perform other related duties as required

Job Coach

• Deliver, coordinate, and support clinical and operational training programs within the assigned market
• Facilitate new-hire onboarding, clinical skills training, workflow education, classroom instruction, virtual training, and hands-on training
• Support Training Coach and Medical Assistant learners transitioning to independent active support for providers
• Provide coaching, feedback, learner development, and readiness support
• Monitor learner attendance, progress, completion, and competencies using tracking tools
• Maintain training records, assessments, certifications, reports, and documentation
• Communicate learner status, readiness, and concerns to Training and Operations Leadership
• Identify and escalate attendance, performance, engagement, and training gaps
• Participate in Training Coach candidate interviews and provide job-related feedback
• Observe and assess learner performance in training and clinical environments
• Validate competencies, identify skill gaps, and recommend additional training or remediation
• Support learner improvement plans through ongoing coaching and skill reinforcement
• Support training operations, schedules, logistics, assigned initiatives, reporting, tracking, documentation, and special projects
• Partner with Training Coaches and Training and Operations Leadership to promote consistency and workforce readiness
• Recommend improvements to training materials, processes, and delivery methods
• Support pilot programs, training initiatives, and process improvement efforts
• Provide clinical support as needed after training responsibilities are completed
• Maintain clinical competencies, certifications, compliance, quality, and patient care standards
• Perform Medical Assistant patient-care duties when assigned and serve as a role model for Medical Assistants

Training Coach II

• Facilitate new hire onboarding, clinical skills training, and workflow education
• Deliver classroom, virtual, and hands-on training; serve as a backup facilitator as needed
• Reinforce standardized workflows, policies, procedures, and best practices
• Provide coaching and feedback to support learner development, readiness, and onboarding
• Monitor learner attendance, training progress, and completion
• Communicate learner status, readiness, and concerns to Training and Operations Leadership
• Identify and escalate attendance, performance, or engagement issues
• Maintain accurate training records, assessments, certifications, reports, and documentation
• Participate in Training Coach candidate interviews and provide job-related feedback
• Observe and assess learner performance and validate competencies
• Recommend additional training, remediation, or “Back to Basics” interventions
• Support learner improvement plans through coaching, feedback, and skill reinforcement
• Support training operations, schedules, program logistics, and assigned initiatives
• Partner with Training Coaches and Training and Operations Leadership
• Identify training gaps and recommend improvements to training materials, processes, and delivery methods
• Support pilot programs, training initiatives, and process improvement efforts
• Provide clinical support based on business needs
• Maintain clinical competencies, certifications, and compliance with quality and patient care standards
• Perform Medical Assistant duties including patient registration, insurance verification, scheduling, referrals, patient preparation, vital signs, point-of-care testing, medical records maintenance, supply inventory, phone calls, follow-up calls, opening and closing duties, and equipment quality-control documentation