Collection Specialist

• Follow up rigorously with clients by phone and email regarding overdue invoice payments
• Enforce policies and procedures related to payment, cancellation, and suspension or termination of customer services
• Own customer disputes through to resolution
• Complete activities in line with internal controls and published processes
• Undertake sales ledger account reconciliations as required
• Respond promptly and completely to customer and internal enquiries
• Escalate debt issues to the account manager and line manager
• Collaborate with order management, customer service, cash applications, and sales management teams to resolve queries and disputes
• Provide customer service regarding refunds, payment forms, payment discrepancies, tax forms and procedures, payment histories, and statements of account
• Record and report customer status through account reviews, account notes, and stakeholder meetings
• Maintain customer contact information
• Support knowledge sharing across the global Credit and Collections team
• Perform other related tasks as required

Explore Collection Specialist, EMEA at S&P Global. Review requirements and application details.

Collection Specialist, EMEA

• Follow up rigorously with clients by phone and email regarding overdue invoice payments
• Enforce policies and procedures related to payment, cancellation, and suspension or termination of customer services
• Own customer disputes through to resolution
• Complete activities in line with internal controls and published processes
• Undertake Sales Ledger account reconciliations as required
• Respond promptly and completely to customer and internal enquiries
• Escalate debt issues to the account manager and line manager
• Collaborate with order management, customer service, cash applications, and sales management teams to resolve customer queries and disputes
• Provide customer service regarding refunds, payment forms, payment discrepancies, tax forms and procedures, payment histories, and statements of account
• Record and report customer status through account reviews, account notes, and stakeholder meetings
• Assist in maintaining customer contact information
• Perform other related tasks as required
• Support knowledge sharing across the global Credit and Collections team