Collections

• Make outbound and inbound calls
• Collect on accounts that are past due
• Provide top-tier support and service to customers
• Complete mandatory virtual training for five weeks
• Work assigned weekday and Saturday shifts
• Use multiple software applications and screens simultaneously
• Complete a 10-minute Virtual Introduction to move the application forward

Collections Representative

• Process patient insurance information through the patient intake process
• Collect payments on outstanding patient balances
• Resolve credits from payer overpayments and issue refunds
• Perform revenue operations duties related to medical insurance collections, credits, or patient insurance coverage
• Communicate with insurance payers to ensure proper coverage and timely, accurate reimbursement for dialysis services
• Respond to payer communications promptly and accurately
• Collaborate with revenue operations teams to ensure seamless processes
• Partner with insurance counselors, social workers, and facility administrators
• Identify process changes and continuous improvement opportunities
• Maintain current patient account information
• Maintain confidentiality of company and patient information under HIPAA and DaVita policies
• Attend team meetings, phone conferences, and training as needed

Collections jobs in Arizona

Collections Representative

Revenue Specialist I, Collections