Collections

• Collect past due invoices for an assigned portfolio of accounts
• Work with Cash Application, Billing Departments, and Account Management to address payment delays
• Prepare and maintain weekly updates on large balance accounts
• Prepare daily, monthly, and ad hoc reports, including statements, aging, and reconciliations
• Research and resolve external and internal customer requests, including refunds, billing portal access, invoice copies, and statements
• Process payments, refunds, and reports in QuickBooks
• Process credits as needed

Collections Analyst

• Manage an assigned portfolio of customer accounts and oversee collection activities throughout the delinquency timeline
• Utilize effective collection strategies to reduce past-due balances and support company cash flow objectives
• Partner with internal teams to meet and improve Days Sales Outstanding (DSO) goals
• Evaluate account activity and credit exposure to help minimize bad debt risk
• Collaborate with customers to establish and manage payment arrangements when needed
• Investigate billing discrepancies and resolve account issues with customers, contractors, and title companies
• Conduct account reconciliations and maintain accurate financial records
• Lead weekly delinquency review meetings and recommend collection strategies
• Monitor lien timelines and coordinate required notices in accordance with state-specific requirements
• Prepare lien waivers, letters of direction, satisfaction requests, and other payment-related documentation
• Work closely with cash applications teams to ensure customer payments are accurately posted
• Maintain thorough documentation of account activity, collection efforts, and follow-up actions
• Communicate professionally with customers, sales teams, leadership, and cross-functional partners to drive issue resolution

Collections jobs in Illinois

Collections Analyst

Collections Coordinator