Collections

• Contact customers to collect payment on overdue, defaulted, or write-off loans and other payments
• Act as liaison between creditors and customers by managing overdue accounts
• Influence and advise customers on payment options for debt recovery
• Execute collection strategies and procedures
• Negotiate payment plans based on company-approved guidelines
• Build positive rapport with customers over the phone while initiating payment collection processes
• Handle inbound and outbound calls to collect debt
• Handle collection contacts professionally with empathy, assertiveness, tact, and resilience
• Achieve set revenue targets and call quality objectives
• Use questioning and listening skills for telephone, email, chat, and text communication
• Adhere to and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies
• Assist collection efforts with customers requiring a Spanish-speaking collections agent

Bi-Lingual Collections Agent

• Contact customers to collect payment on overdue, defaulted, or write-off loans and other payments
• Serve as liaison between creditors and customers by managing overdue accounts
• Influence and advise customers on payment options for debt recovery
• Execute collection strategies and procedures
• Negotiate payment plans according to company-approved guidelines
• Build positive rapport with customers over the phone while initiating payment collection processes
• Handle inbound and outbound debt-collection calls
• Communicate professionally with empathy, assertiveness, tact, and resilience
• Achieve revenue targets and call-quality objectives
• Use questioning and listening skills in telephone, email, chat, and text communications
• Adhere to and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies
• Perform other duties as assigned