Communications

• Manage and respond to daily media enquiries, including complex, high-profile or sensitive issues
• Identify emerging reputational risks and agree handling and escalation plans with communications, public affairs, internal communications, legal, senior leadership and external PR agency stakeholders
• Develop reactive statements, lines to take, Q&As, briefing materials and other communications for rapid, accurate responses
• Advise senior leaders and prepare spokespeople for interviews and difficult questions
• Support crisis communications planning and urgent issues outside normal working hours when required
• Help shape and deliver Capita’s external communications strategy and plan
• Develop stories and campaigns demonstrating Capita’s transformation, expertise and contribution to essential public services
• Identify evidence, insight, case studies and spokespeople to strengthen the external narrative
• Build relationships with reporters at national and trade media outlets
• Monitor media, business and UK political landscapes to anticipate risks and identify opportunities
• Monitor coverage and evaluate communications activity to improve plans and report on reputation, reach and impact
• Report to the Head of External Communications and Marketing
• Work with internal communications, contract communications, marketing, investor relations, public affairs and external communications agencies

Explore Senior Media and Corporate Communications Manager at Capita. Review requirements and application details.

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