Communications

• Develop and maintain the overall VCC change management strategy and roadmap across both VCC sites
• Lead change impact assessments, stakeholder analysis, readiness assessments and adoption planning
• Embed change management activities into transition plans from demand intake through go-live and post-go-live stabilisation
• Identify adoption risks, resistance points and stakeholder concerns and develop mitigation actions
• Define reusable change management playbooks, templates, toolkits and standards
• Own and execute the VCC communications plan across Malaysia and India
• Develop leadership messages, briefing notes, town hall content, FAQs, stakeholder packs, talking points, announcements, intranet content, newsletters and other communications materials
• Translate VCC strategy and operating model updates into audience-specific narratives
• Coordinate communications channels across both sites, including leadership cascades, town halls, manager briefings, Viva Engage, intranet pages, digital content and site-based engagement activities
• Lead change and communications planning for both VCC locations, reflecting site-specific needs and cultural considerations
• Drive alignment between Malaysia and India site communications while enabling local tailoring
• Partner with site leaders, Facilities, HR, Technology and functional leads on site launches, leadership visits, engagement events, onboarding and employee experience initiatives
• Ensure clear feedback, questions and escalation channels during transitions and capability launches
• Promote a cohesive VCC identity and culture across locations
• Serve as primary change and communications advisor to VCC leadership and the VCC Programme Office
• Build relationships with Group Corporate Affairs, Group HR, Business Unit communications teams, functional leaders and enabling workstreams
• Prepare narratives, decision materials and change updates for governance forums, steering committees and leadership meetings
• Manage stakeholder maps and engagement plans for key VCC initiatives
• Maintain governance over communications approvals, message consistency, confidentiality and issue management
• Define and track change and communications effectiveness measures, including engagement, readiness, adoption, feedback, sentiment and post-go-live stabilisation indicators
• Gather lessons learned and improve playbooks and best practices
• Use data and feedback to refine messaging, engagement approaches and adoption interventions
• Support post-implementation reviews and additional adoption support
• Champion scalable and reusable change management approaches for enterprise initiatives

Explore Lead, VCC Change and Communications at Prudential plc. Review requirements and application details.

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