Community Manager

• Build and manage our social media channels, with a focus on the basketball community
• Manage the community and communicate directly with our target audience
• Conduct outreach and engage with potential customers, such as basketball clubs, partners, and organizations
• Communicate with nonprofits and social impact partners
• Support crowdfunding and growth campaigns
• Prepare and conduct product demos for stakeholders
• Manage projects independently and execute operational activities
• Provide general all-round support in the day-to-day operations of a startup
• Work closely with the founding team to build a platform at the intersection of basketball, community, and social impact

Working Student – Community Management

• Monitor the TikFinity Discord community daily and ensure questions receive answers
• Convert community feedback into structured reports for the product team
• Distinguish genuine product problems from user errors and loud but non-critical feedback
• Communicate product updates, new features, and roadmap themes to the community
• Go live on TikFinity's TikTok account
• Host on-air coaching sessions in Discord
• Maintain a safe and welcoming server through guidelines, FAQs, and de-escalation
• Plan and run community events, including giveaways and challenges
• Track community health through regular reporting on activity, sentiment, and top topics
• Identify power users and develop them into TikFinity ambassadors