Consultant

• Provide consultative travel planning and sales support for members, customers, executive management, board members, and internal partners through an inbound service environment
• Identify traveler needs and recommend and book domestic and international travel arrangements
• Promote membership and preferred vendor offerings
• Service and sell airline tickets, car rental, hotel and travel insurance
• Determine client needs through individual consultation and emphasize preferred vendors as appropriate
• Cross-sell membership to align with the ACG Connected Member Vision
• Complete travel arrangements and advise travelers/arrangers about cancellation/change penalties, schedules and fares
• Receive, investigate and resolve travel problems and issues
• Plan and book complex international and domestic itineraries, hotel, car and rail reservations
• Meet or exceed performance, production and quality standards
• Arrange travel itineraries for small groups
• Work with the Travel Group Department to procure airline agreements and book air for incentive and leisure groups
• Advise on destinations and transportation and accommodation requests
• Keep abreast of foreign-country developments that may affect travel arrangements or destination safety
• Review fare options, including Agentware, and provide enhancements such as hotels and cars

Leisure Air Desk Travel Consultant

• Maintain relationships with all existing referral sources
• Actively prospect for new referral sources based on the Agency’s scope of service
• Establish and maintain positive working relationships with current and potential referral and payer sources and field staff
• Work closely with Marketing, Agency Administrator, and Clinical Management to align demand for clinical care with capacity and protect quality of patient care

Senior Hospice Consultant

• Complete loss control surveys, primarily in Michigan
• Report on risks, exposures, and controls
• Develop service plans and provide consulting services for larger accounts
• Build and maintain underwriter and agency relationships
• Manage loss control assignments to achieve risk improvement and ongoing account service
• Focus on reducing line-of-business loss trends and improving safety programs
• Analyze operations and exposures using established loss control practices and procedures
• Assess risk attitudes and identify risk improvement opportunities
• Make recommendations and enhance safety programs
• Apply OSHA, NFPA, and DOT codes and standards in loss control survey work
• Research businesses to prepare for loss control surveys
• Evaluate lines of business using loss control evaluation tools
• Provide risk evaluations supporting underwriting decisions
• Identify and communicate solutions for complex risk issues
• Travel to customer environments to conduct loss control surveys and assessments
• Establish credibility with underwriters, agents, and insureds while meeting customer experience standards

Loss Control Consultant

• Forecast demand and capacity within the Simplified Issue Sales Unit contact center, with extended support for Direct Sales Unit operations
• Optimize staffing strategies and monitor operational performance
• Provide workforce strategy, staffing recommendations, and operational analytics
• Outline process optimization and continuous improvement opportunities
• Align workforce planning with business drivers, including direct mail marketing campaigns
• Own and continuously improve forecast accuracy through assumption validation, trend analysis, and forecasting model refinement
• Create and maintain capacity plans aligned with demand, service-level goals, productivity expectations, and budget objectives
• Analyze workforce metrics including forecast accuracy, occupancy, utilization, shrinkage, schedule adherence, attrition, average handle time, and service levels
• Recommend hiring, staffing levels, overtime, voluntary time off, cross-training, and workforce allocation
• Recommend operating hours, staffing models, shift structures, flexible work arrangements, and part-time staffing strategies
• Partner with Operations, Marketing, Finance, HR, IT, vendors, and business leaders on workload impacts and workforce management technology
• Translate workforce analytics into actionable staffing recommendations
• Conduct scenario modeling and what-if analyses
• Identify staffing gaps and recommend schedule realignments, hiring plans, shift bids, and resource optimization strategies
• Lead or support initiatives improving productivity, cost efficiency, customer experience, and operational effectiveness
• Serve as subject matter expert on staffing software
• Support workforce planning during system outages or operational disruptions
• Stay current on workforce management best practices, technology advancements, and industry trends

Consultant jobs in Michigan

Leisure Air Desk Travel Consultant

Senior Hospice Consultant

Loss Control Consultant

Workforce Planning Consultant