Customer Advisor

• Provide professional and personalized customer support through phone, email, live chat, and other digital channels
• Assist customers with questions related to accounts, products, services, orders, payments, and general requests
• Provide clear, accurate, and relevant information while following company policies and procedures
• Understand customer needs and provide practical, timely, and effective solutions
• Handle customer questions, concerns, and complaints professionally while maintaining customer satisfaction
• Guide customers through relevant processes, platforms, products, and services
• Document customer interactions, requests, actions, and resolutions in internal systems
• Identify complex or sensitive cases and escalate them to appropriate teams
• Collaborate with internal departments to investigate and resolve customer issues
• Meet KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance
• Maintain up-to-date knowledge of products, services, policies, and procedures through regular training and continuous development

Explore French Customer Advisor at Cross Border Talents. Review requirements and application details.

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