French Customer Advisor
Cross Border Talents
Posted: 10/19/2026French Customer Advisor, Day Shifts
Cross Border Talents
Posted: 10/19/2026French Customer Advisor
Cross Border TalentsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing personalized customer support across various channels, including phone, email, and live chat, while effectively resolving customer inquiries and maintaining high satisfaction levels. Proficient in documenting interactions and collaborating with internal teams to enhance service delivery.
Highest-signal resume keywords
Fluent In French (C1/C2 Level)Customer Support ExperienceStrong Communication SkillsAnalytical Problem-Solving AbilitiesKPI Achievement
About the role
Key responsibilities & impact- Provide professional and personalized customer support through phone, email, live chat, and other digital channels
- Assist customers with questions related to accounts, products, services, orders, payments, and general requests
- Provide clear, accurate, and relevant information while following company policies and procedures
- Understand customer needs and provide practical, timely, and effective solutions
- Handle customer questions, concerns, and complaints professionally while maintaining customer satisfaction
- Guide customers through relevant processes, platforms, products, and services
- Document customer interactions, requests, actions, and resolutions in internal systems
- Identify complex or sensitive cases and escalate them to appropriate teams
- Collaborate with internal departments to investigate and resolve customer issues
- Meet KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance
- Maintain up-to-date knowledge of products, services, policies, and procedures through regular training and continuous development
Requirements
What you’ll need- Fluent in French (C1/C2 level)
- EU citizenship or a valid Portuguese residency card
- 0–1 year in customer support or a related role is a plus
- Strong communication, analytical, and problem-solving abilities
- Eager to learn, adaptable, and motivated to grow within a fast-paced environment
Benefits
Comp & perks- Performance Bonus: Recognition for outstanding results
- Meal Allowance: Daily support for your meals
- Transportation Support: Assistance with commuting costs
- Health & Life Insurance: Comprehensive coverage for your peace of mind
- Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
AdaptabilityMotivation To LearnCustomer Satisfaction Focus
Industry Keywords
Customer SupportDigital ChannelsInternal SystemsProduct KnowledgeService PoliciesEscalation ProceduresContinuous DevelopmentCustomer InteractionsResponse TimesQuality Assurance