French Customer Advisor, Day Shifts
Cross Border Talents
Posted: 10/19/2026French Customer Advisor
Cross Border Talents
Posted: 10/19/2026French Customer Advisor, Day Shifts
Cross Border TalentsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support capabilities by providing professional and empathetic assistance across various communication channels while effectively resolving customer inquiries and maintaining satisfaction. Fluent in French with a commitment to continuous learning and adaptability in a fast-paced environment.
Highest-signal resume keywords
Fluent In French (C1/C2 Level)Customer Support ExperienceStrong Communication SkillsAnalytical Problem-Solving AbilitiesKPI Achievement
About the role
Key responsibilities & impact- Provide friendly, professional, and empathetic customer support through phone, email, live chat, and other communication channels
- Assist customers with questions related to accounts, products, services, orders, payments, and general requests
- Provide clear, accurate, and relevant information while following company policies and procedures
- Understand customer needs and provide practical, timely, and effective solutions
- Handle customer questions, concerns, and complaints professionally while maintaining a strong focus on customer satisfaction
- Guide customers through relevant processes, platforms, products, and services
- Accurately document customer interactions, requests, actions, and resolutions in internal systems
- Identify complex or sensitive cases and escalate them to the appropriate teams when necessary
- Collaborate with internal departments to ensure customer issues are investigated and resolved efficiently
- Meet established KPIs related to customer satisfaction, productivity, response times, quality, and resolution performance
- Maintain up-to-date knowledge of products, services, policies, and procedures through regular training and continuous development
Requirements
What you’ll need- Fluent in French (C1/C2 level)
- EU citizenship or a valid Portuguese residency card
- 0–1 year in customer support or a related role is a plus
- Strong communication, analytical, and problem-solving abilities
- Eager to learn, adaptable, and motivated to grow within a fast-paced environment
Benefits
Comp & perks- Performance Bonus: Recognition for outstanding results
- Meal Allowance: Daily support for your meals
- Transportation Support: Assistance with commuting costs
- Health & Life Insurance: Comprehensive coverage for your peace of mind
- Hybrid Work: Enjoy the flexibility of working both remotely and from a collaborative office environment
- Regular training and continuous development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
EmpathyAdaptabilityMotivation To Grow
Industry Keywords
Customer SatisfactionInternal Systems DocumentationEscalation ProceduresProduct KnowledgeService Policies