Customer Retention Specialist

• Execute Aqua Expeditions’ Global Training & Development strategy across operations
• Diagnose operational capability gaps through observation, interviews, performance information and direct engagement with employees and leaders
• Design, adapt and deliver practical training programmes aligned with service standards, SOPs, expected behaviors and business priorities
• Provide hands-on, on-the-job and onboard training across operations
• Lead and support onboarding, operational induction, cross-training, refresher training and continuous learning initiatives
• Coach crew members, supervisors and operational leaders on performance, feedback, team leadership and people development
• Build development plans for identified employees, including training, coaching, stretch assignments, cross-exposure and internal mobility
• Identify high-potential employees and employees ready for broader responsibilities
• Support succession planning and maintain visibility of internal talent, development progress, readiness and capability gaps
• Develop and support internal trainers and subject-matter experts
• Support Aqua Lab and other practical learning platforms and initiatives
• Follow up on training and development actions to verify behavioral application, operational improvement and progress against objectives
• Maintain accurate records, evidence and dashboards covering training, participation, development plans, talent observations and outcomes
• Provide field feedback and recommendations to Global People & Culture and operational leadership
• Coordinate external training providers when required
• Perform other Training & Development responsibilities consistent with the role

Global Training, Development & Retention Specialist

• Write email and SMS copy for campaigns, flows, and automations from lead capture through activation, loyalty, and repeat purchase
• Develop and maintain the client’s marketing calendar
• Sequence campaigns against the strategy set by the Associate Director
• Flag capacity risks and scheduling conflicts
• Write creative briefs for the design team
• Review and approve designs in Figma and shepherd assets to final
• Own the client’s brand voice and copy guidelines
• Partner with the CRM Specialist to align copy, segmentation logic, and dynamic content
• Proof every send, including copy, links, personalization, and rendering
• Review performance with the Associate Director and apply learnings to future copy tests

Customer Retention Specialist jobs in Portugal

Global Training, Development & Retention Specialist

Senior Retention Specialist, Copy & Content