Customer Specialist

• Act as the primary point of contact supporting assigned clients throughout the entire service lifecycle
• Collaborate daily with Field Managers to resolve operational issues, client requests, and project emergencies
• Schedule project crews for services, training, and deliveries; manage regional spreadsheets and work orders
• Coordinate client estimates, provide pricing, and process contract forms or service discontinuance orders
• Handle customer service or billing complaints, conduct daily follow-up calls, and record all client interactions
• Manage supply orders, entering and closing orders in the system while overseeing client supply distribution
• Update client tracking and billing systems to maintain accurate service records and manage weekly project budgets
• Work with external vendors to resolve issues and recommend process improvements to streamline operations

Customer Solutions Specialist

• Learn and maintain knowledge of landscaping materials and products sold by the company
• Answer customer questions and provide accurate product information
• Identify customer needs and match them with appropriate product features and benefits
• Provide support services that improve sales representative productivity
• Maintain excellent client relationships
• Serve as first point of contact for urgent calls, emails, and messages when sales representatives are unavailable
• Oversee purchasing activities and maintain inventory availability
• Evaluate vendor performance based on pricing, quality, delivery, and service
• Build and maintain supplier relationships
• Negotiate pricing, purchasing terms, and vendor agreements when appropriate
• Analyze purchasing trends and identify cost-saving opportunities
• Support sourcing initiatives for new vendors and products
• Identify new leads and cultivate potential client relationships
• Support the sales team in discovering and developing new business opportunities
• Ensure sales representatives have necessary sales support materials
• Oversee customer service processes and monitor service performance
• Resolve escalated customer issues
• Manage office administration, facilities, equipment, and vendor relationships
• Improve administrative workflows and office systems
• Maintain company records and document management processes
• Process customer orders received by phone and email accurately and promptly
• Verify pricing, discounts, and product numbers
• Maintain accurate sales records for senior management reporting

Customer Specialist jobs in Colombia

Customer Solutions Specialist

Customer Relationship Specialist