Customer Specialist

• Call on healthcare provider offices in the assigned territory as a subject matter expert on AbbVie’s in-office portals and access-related solutions
• Understand HCP office processes and offer electronic solutions that improve the patient prescription experience
• Represent AbbVie’s HCP-facing portals and other electronic solutions
• Partner with AbbVie field teams to implement solutions for healthcare providers
• Evaluate and diagnose delays and disruptions in patients’ prescription experiences
• Determine whether AbbVie digital solutions may help patients
• Develop relationships with HCP offices using portals or solutions
• Provide regular updates on new functionality and match unused features with patient needs
• Communicate with AbbVie field teams in a compliant manner
• Travel approximately 75% of the time

Customer Solutions Specialist

• Process customer quotes and orders and respond to inquiries, questions, and complaints by phone and email
• Support Account Managers and multiple stores across the district
• Identify customer needs and provide timely, quality solutions
• Process quotes and orders on behalf of Account Managers
• Provide priority service to Account Managers
• Search for sales opportunities and drive sales through product knowledge, promotions, related products, and add-on extensions
• Provide technical support to customers
• Resolve problems while adhering to company policies and ensuring customer satisfaction
• Make outbound calls, including marketing new products
• Occasionally visit external customers to understand needs and future sales opportunities
• Execute quote and order management processes, including entering quotes and invoices and following through on fulfillment
• Help plan, communicate, and invite customers to store and vendor events
• Follow safety resources, processes, and standard work
• Identify process improvement opportunities
• Provide counter coverage, store operations, and inventory management support when needed
• Complete training and other duties as needed
• Travel or work from multiple stores as directed by the Customer Specialist Leader
• Work with diverse teams, mentor and onboard new associates, pursue learning, and participate in team and community activities
• No supervisory responsibilities