Customer Success Manager

• Serve as a primary point of contact for assigned clients and maintain strong professional relationships
• Communicate regularly with clients about goals, priorities, challenges, satisfaction, initiatives, deliverables, performance, and next steps
• Ensure client expectations are understood and communicated to the internal team
• Identify client concerns or risks before they become larger issues
• Help clients understand marketing performance and translate results into clear next steps
• Review client campaigns and marketing performance to identify trends, issues, and opportunities
• Work with internal marketing specialists to evaluate campaign performance and recommend improvements
• Coordinate projects and deliverables across internal marketing team members
• Assign and follow up on tasks to ensure deadlines and commitments are met
• Maintain visibility into project status, outstanding tasks, and upcoming priorities
• Identify bottlenecks, missing information, and potential delays
• Facilitate communication between clients and internal marketing specialists
• Aggregate and organize client reporting across multiple marketing initiatives
• Review KPIs and marketing metrics to understand client performance
• Interpret reporting and identify insights, trends, and areas for improvement
• Prepare and communicate performance updates for clients and internal stakeholders
• Identify opportunities for additional services, increased marketing budgets, or expanded client engagements
• Partner with leadership and marketing specialists on account-growth recommendations
• Take ownership of client and project issues through resolution
• Solve problems independently, prioritize competing requests, improve processes and client experience, and escalate issues when leadership involvement is needed

Customer Success Manager – Marketing Industry

• Provide support for Insurance Agency Websites, Reviews & Reputation Management, Social Media Marketing, and Local Listings Management
• Conduct professional and timely client communications
• Answer customer requests via phone and support-ticket emails through the helpdesk system
• Resolve support tickets promptly and effectively using strong product knowledge
• Update customer websites using WordPress Content Management System
• Follow documented processes and provide process-improvement feedback
• Provide frontline customer service for billing inquiries
• Identify support-process improvements and share observations
• Assist with daily billing duties and support the digital marketing team

Customer Success Specialist

• Serve as the main point of contact for a portfolio of active customers
• Answer product questions and troubleshoot issues with bookings, rates, payments, and availability
• Run check-ins and training sessions to help customers adopt unused features
• Help operators adjust their setup as seasons, rates, or site inventory change
• Remain calm and responsive during peak-season rushes
• Write follow-up notes and maintain accurate customer records in the CRM
• Turn recurring questions into guides, FAQs, and help documentation
• Identify at-risk accounts and proactively support customer retention
• Share customer feedback and pain points with product and engineering teams

Customer Success Manager jobs in Latin America

Customer Success Manager – Marketing Industry

Customer Success Specialist

Customer Success Representative