Customer Success Manager

• Lead, develop, and directly manage a team of Field Reimbursement Managers
• Execute the PECS Field Reimbursement Manager strategy across the South region
• Ensure healthcare providers, patients, and caregivers have the information, tools, and resources needed to start and stay on therapy
• Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments
• Lead, motivate, coach, develop, and retain a diverse team
• Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact
• Develop short- and long-term strategic plans and manage execution of related tactics
• Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
• Coach FRMs to leverage data insights and account management competencies to address access barriers
• Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
• Build trust-based relationships and collaborate with internal and external partners
• Work in the field with minimal supervision
• Manage and allocate budget in alignment with team objectives
• Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
• Report to the Field Director, Field Access & Affordability Solutions within PECS

Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts
• Execute the PECS Field Reimbursement Manager strategy
• Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy
• Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales
• Lead, motivate, coach, develop, and retain a diverse team
• Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact
• Develop long- and short-term strategic plans and manage execution of related tactics
• Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals
• Coach FRMs to use data insights and account management competencies to address access barriers
• Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit
• Build trust-based relationships and collaborate with internal partners while working in the field with minimal supervision
• Manage and allocate budget in alignment with team objectives
• Perform other duties as assigned
• Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement
• Report to the Field Director, Field Access & Affordability Solutions within PECS