Customer Success Manager

• Lead and manage a cross-functional design team of product designers, UX researchers and other design specialists
• Manage people and drive multiple related product areas
• Develop processes and approaches for tackling design problems and facilitate cross-functional teams
• Frame problems and lead solutions for undefined problem spaces using a holistic product-experience perspective
• Communicate design rationale through storytelling and build trust with partners and stakeholders
• Communicate confidently at all organizational levels
• Eliminate low-return activities and reprioritize work using impact and success metrics
• Collaborate with cross-functional peers and stakeholders to ensure alignment and foster long-term relationships
• Recruit, develop and sustain a high-performing team
• Promote shared accountability, operational excellence, partnership and continuous improvement
• Support employee engagement and uphold Thrivent’s purpose, promise, values, trust and reputation
• Collaborate with cross-functional design, product, organizational, engineering and executive teams through management, presentations and partnership

Design Manager, Client Experience

• Establish and maintain relationships with key decision makers within assigned accounts
• Orchestrate client relationships by defining value, increasing adoption, and securing retention
• Ensure client reference ability to support Sales in expansion and closing processes
• Facilitate executive-level engagements, including value assessment and realization, product strategy, and EBRs
• Measure and monitor customers’ achievement of critical and key performance indicators, reporting internally and externally
• Identify and manage escalations through successful resolution by driving internal and external team action items
• Develop strategic account plans for 100% consumption and growth based on customers’ short-, mid-, and long-term goals
• Maintain market and key competitor knowledge
• Manage renewal, health, and risk forecasting and reporting for the client portfolio
• Support additional products or brands as needed
• Support the BlazeMeter and Perfecto brands

Senior Customer Success Manager

• Verify the accuracy of customer purchase orders
• Enter customer orders and understand all aspects of the order process and workflow
• Reconcile and verify customer payments for open orders
• Serve as a key liaison between departments to communicate and escalate customer issues appropriately
• Maintain customer database accuracy with assistance from the Customer Service Coordinator
• Process incoming customer inquiries and triage them appropriately within the organization
• Handle customer correspondence by phone and email
• Work with customers to resolve questions and concerns
• Support a growing customer base while collaborating with multiple departments
• Balance service-related responsibilities with operational tasks
• Deliver an exceptional customer experience

Customer Success Manager jobs in Minnesota

Design Manager, Client Experience

Senior Customer Success Manager

Customer Success Partner I