Customer Success Manager

• Own customer onboarding and ensure fast time to value
• Train customers and help them implement new use cases
• Hold customers and Chili Piper teams accountable to defined success criteria
• Engage across the Customer organization and work cross-functionally to identify opportunities and risks and present recommendations and solutions
• Proactively solve and act as a point of escalation for technical issues
• Provide regular updates, status, and next steps through Slack and email, plus weekly 1:1s with the Manager
• Produce internal best practices and customer user stories
• Collaborate with Sales, Customer Marketing, and other Post-Sales functions
• Build customer advocates through case studies and references
• Identify upsell and cross-sell opportunities for the Account Management team

Explore Senior Customer Success Manager, EMEA at Chili Piper. Review requirements and application details.

Customer Success Manager jobs in North America

Senior Customer Success Manager, EMEA

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