Customer Success Manager

• Own the day-to-day success and engagement of an assigned customer portfolio
• Work closely with Regional Account Managers and the Customer Experience Team to drive agronomist and grower adoption, customer ROI, retention, renewals, and expansion
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season
• Monitor account health, adoption, and engagement, identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues
• Maintain accurate account activity, progress, and renewal status in Salesforce and GONG
• Collaborate with Sales, Marketing, Product, Customer Experience, and Flight Operations
• Travel periodically to assigned customers and occasionally to headquarters in Indiana

Associate Customer Success Representative

• Partner closely with the Regional Account Manager as the territory’s Customer Success lead
• Serve as the day-to-day operational contact for assigned accounts
• Drive pre-season onboarding, alignment, and expectation setting
• Maintain proactive, high-touch customer engagement throughout the growing season
• Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
• Deliver ROI reviews and seasonal business summaries to support retention and renewals
• Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
• Deliver virtual and in-person trainings, platform walkthroughs, and webinars
• Proactively resolve customer issues with a solutions-oriented mindset
• Maintain accurate account activity, progress, and renewal status in Salesforce
• Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations
• Own day-to-day success and engagement of an assigned customer portfolio
• Drive adoption, customer value, retention, renewals, and expansion
• Increase grower enrollment and adoption of Taranis Intelligence programs
• Ensure customers successfully operationalize Taranis within their workflows