Customer Support

• Respond to customer enquiries by phone, email and SMS with clear, accurate information and timely follow-through
• Investigate complaints, coordinate solutions with operations and keep customers informed until resolution
• Follow up with customers at risk of leaving, understand concerns and explain appropriate options within company policies
• Handle renewal and re-enrolment conversations and approved win-back campaigns
• Maintain accurate CRM notes, follow-up commitments and cancellation or non-renewal reasons
• Escalate refund, credit or policy exceptions for approval and respect customer decisions
• Report recurring service issues and opportunities to improve customer satisfaction and retention
• Work with Toronto/Eastern evening and weekend coverage
• Meet quality, timeliness, customer satisfaction, renewal, retention and follow-through expectations

Explore Customer Service – Retention Specialist at Community Sports Partners. Review requirements and application details.

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