Customer Support

• Create and complete bids, estimations, and quotations based on customer specifications, requirements, or budget
• Maintain and improve the balance between ABB units and customers in the assigned area
• Collect and collate technical and cost information required to prepare proposals
• Support local Sales organizations and customers in determining technically appropriate and cost-effective solutions
• Prepare technical descriptions of applied products and technology to support the proposal process
• Provide technical advice and comments on enquiry specifications
• Provide technical support during bidding, technical meetings, product presentations, and negotiations
• Formulate competitive bids, estimates, and quotations using suitable product mixes and technical and commercial considerations
• Ensure tenders are documented accurately, on time, and with appropriate detail
• Provide inputs for editing activities according to bid/estimate/quotation planning and quality procedures
• Identify potential risks in bids, quotations, estimates, and related contract agreements
• Participate in risk review processes in accordance with ABB policy

Sales Support Specialist – Configuration

• Handle English- and Mandarin-speaking customer inquiries, calls, messages, and CRM records
• Prepare and review estimates, product details, pricing, and glass/order information
• Send invoices and collect deposits
• Follow up with customers
• Coordinate approvals
• Support scheduling

Customer Support jobs in China

Sales Support Specialist – Configuration

Customer Service Representative, Mandarin Bilingual