Customer Support

• Act as the first point of contact for customers by providing quotes and specifications and answering product inquiries
• Collect information and provide basic technical support
• Support Sales with documentation, follow-ups, CRM updates, and lead generation
• Manage price lists and documentation in accordance with the Authority Matrix, including archiving
• Coordinate and control guarantee issuance
• Maintain clean and reliable commercial data
• Produce reports and insights
• Provide timely information to support commercial decisions and outcomes
• Ensure adherence to company policies
• Work closely with Key Account Managers to support customers and keep the Marine sales operation running
• Report operationally to the Sales Management team

Commercial Support Specialist, Marine

• Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses
• Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies
• Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately
• Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations
• Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience

Customer Support jobs in Cyprus

Commercial Support Specialist, Marine

Customer Support Representative – Guest Relations