Customer Support

• Handle inbound customer support calls from U.S.-based customers
• Assist with product questions, troubleshooting, order-related inquiries, and general support needs
• Provide patient, empathetic, and easy-to-understand guidance
• Adapt communication style to customer needs and product familiarity
• Learn and maintain knowledge of a large and diverse product catalog
• Stay current on product updates, training materials, procedures, and internal process changes
• Identify customer needs and guide them toward appropriate solutions
• Confirm customer understanding and communicate next steps
• Document customer interactions and relevant information accurately
• Collaborate with internal teams when assistance or escalation is required
• Provide occasional support to Spanish-speaking customers when needed

Customer Support Specialist

• Own inbound leads and actively work them through the sales process
• Qualify prospects, understand their needs, present solutions, handle objections, and move conversations toward a sale
• Make outbound calls and send SMS and email follow-ups
• Reconnect with previous inquiries and work open opportunities consistently
• Book qualified appointments, confirm attendance, follow up after conversations, and close opportunities when appropriate
• Keep leads, opportunities, follow-ups, notes, statuses, and dispositions accurate in the CRM
• Maintain a clean pipeline
• Assist existing customers with questions, scheduling, updates, and general service needs
• Identify opportunities for additional services, repeat business, and upsells
• Maintain consistent outbound sales activity and respond quickly to inbound leads
• Meet or exceed sales and conversion targets
• Handle high daily call and message volume while maintaining communication quality
• Track follow-ups and provide professional customer service before, during, and after the sale
• Take ownership of sales results
• Performance measured through sales activity, conversion, follow-up execution, pipeline management, and revenue-related results

Customer Support jobs in El Salvador

Customer Support Specialist

Sales & Customer Service Representative – LATAM