Customer Support

• Serve customers in a professional, quick and courteous manner
• Arrive in a clean and proper uniform with a clean and neat appearance
• Greet customers and operate the POS system
• Make change properly and use credit card equipment
• Open and close shifts, including completing paperwork
• Process all sales quickly and accurately
• Stock and correctly price items
• Check in vendor deliveries and assist in ordering
• Understand fuel inventory reports
• Clean and sanitize equipment and perform simple maintenance
• Keep the store clean and neat inside and outside
• Recognize problems and report them to management
• Handle and store food products in compliance with food handling guidelines
• Follow cooking procedures and temperature-holding requirements
• Store, rotate, code-date, and maintain proper temperatures for food products
• Test food temperatures for safety and quality control
• Provide friendly and competent customer service
• Maintain timely and consistent attendance
• Assist with other assigned duties
• No supervisory responsibilities

Sales Associate – Customer Service

• Reach out to courts on individual orders and general court status updates, including answering questions and resolving issues related to existing orders.
• Communicate accurately and professionally through remote voice calls and emails with a positive service attitude while interacting with court personnel, attorneys, and other clients.
• Work in Skye (in-house application) to process documents, add informative updates / notes and other data entry tasks with a high degree of accuracy.
• Manage consistent in/outgoing phone calls to assist Courts and customers with questions, as well as managing calls from courts & customers.
• Relay relevant, updated information from Courts to process servers and customers as appropriate.
• Collaborate with team members to find root causes and process inefficiencies that happen as a document makes its way to and from court.
• Navigate and understand court dockets to understand how they communicate case documents and statuses, downloading documents directly and importing them into the internal application as needed.
• Perform other job-related duties as assigned.

Court Support Specialist

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned
• Work around moving parts, machines, fumes, or irritant chemicals
• Remain stationary for long periods and move around indoors and outdoors
• Position oneself to reach objects at varying heights

Customer Service Representative

• Manage a complex portfolio of customers
• Share leadership with the manager to oversee a portfolio of accounts
• Balance day-to-day production support with strategic improvements
• Identify process-improvement opportunities within the portfolio
• Verify compliance and report issues for resolution
• Make decisions on complex customer issues
• Partner with the manager to resolve issues and provide implementation status updates
• Develop expertise in policies, procedures, and compliance requirements
• Handle complex customer issues, including escalation and resolution
• Lead the team and serve as a departmental subject matter expert
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing functional knowledge

Customer Support jobs in Iowa

Sales Associate – Customer Service

Court Support Specialist

Customer Service Representative

Business Relationship Support Specialist – GPL Dedicated Service Team Lead