Customer Support

• Own the front-line support queue for retail investors
• Respond to incoming support tickets, triage by urgency, and route or resolve cases within service-level expectations
• Investigate stalled or incomplete account applications and identify missing documentation or information
• Communicate application next steps clearly to investors
• Review deposits, withdrawals, and transfers to verify funds move to or from the correct bank account
• Resolve money movement discrepancies before funds move
• Troubleshoot account-level issues including balances, transaction status, holds, and delays
• Investigate underlying account and transaction data and explain outcomes in user-friendly language
• Apply Atomic's policies consistently and escalate edge cases or ambiguous situations
• Maintain accurate, auditable records of ticket investigations, resolutions, and rationale
• Identify and flag recurring support workflow pain points or inefficiencies

Customer Services Representative, Fintech

• Answer inbound customer calls in a professional, courteous, and timely manner
• Resolve questions related to permit status, document uploads, account setup, and billing
• Use critical thinking to determine the best resolution when situations fall outside existing processes
• Take ownership of customer issues through resolution, escalating when necessary
• Follow up with customers via phone or email to confirm issues are resolved
• Log all interactions accurately in the CRM system
• Maintain a thorough working knowledge of the platform and permitting workflows
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work
• Meet or exceed performance metrics including call volume, first-call resolution, and customer satisfaction scores
• Identify recurring issues, inefficiencies, and improvement opportunities
• Communicate insights and suggestions to product and operations teams

Customer Support Representative

• Handle all customer service inquiries for Rebag's growing business
• Provide support to new and existing customers while maintaining excellent service
• Work cross-functionally with different teams to drive the business of Rebag.com and other platforms
• Answer incoming customer service phone calls and emails in a timely manner
• Live chat with customers as requests come in
• Build relationships and engage with customers
• Identify customer needs, clarify customer and order information, research and investigate issues, and provide solutions or alternatives
• Act as a liaison between headquarters and different retail departments

Customer Support jobs in Latin America

Customer Services Representative, Fintech

Customer Support Representative

Customer Service Representative