Customer Support

• Handle customer service inquiries and problems received by telephone, fax, email, text or other web/internet media
• Perform activities within product service, repair, consumer relations, warranty claims and similar areas
• Assist in scheduling product delivery
• Resolve problems escalated through lower staff levels
• Resolve problems and discrepancies regarding product and service billing
• Provide work leadership to lower-level customer service staff
• Perform other duties and responsibilities as needed or assigned

Lead Customer Support Representative

• Review and validate bills of material (BOMs), drawings, and specifications for accuracy before handoff
• Conduct basic material takeoffs and identify material gaps, alternates, and technical solutions
• Assist with quotations, vendor pricing, and competitive alternatives
• Prepare customer-facing project status updates, delivery schedules, and technical submittal packages
• Participate in customer and vendor meetings and lead small portions related to documentation, schedules, or open items
• Identify customer concerns, schedule issues, and material risks and escalate appropriately
• Manage project schedules, order logs, meeting notes, submittal tracking, RFIs, and change coordination
• Monitor project workflow and recommend corrective action to Project Managers or Account Managers
• Coordinate with Project Coordinators, purchasing, logistics, and vendors on material needs and timelines
• Assist with vendor quoting, order accuracy review, order entry, and material expediting
• Support project budget tracking or margin verification as directed
• Provide technical support on product selection, specification alignment, and substitution options
• Provide temporary project coverage during staff absences
• Participate in process improvement initiatives
• Assist with vendor negotiations and customer meeting setup
• Maintain negotiated pricing in bidding software and provide invoices
• Document missed opportunities
• Support product application, estimating, procurement, material management, staging, kitting, storage, job site delivery, and project closeout
• Contact vendors for pricing and assist with trade shows
• Attend required training programs
• Write orders in SAP and deliver material
• Perform other duties as assigned

Customer Support jobs in South Dakota

Lead Customer Support Representative

Project Support Specialist