Customer Support

• Support WVU Health System’s Leave of Absence and Accommodation programs
• Provide guidance to employees and managers on leave program policies and procedures
• Facilitate leave and time-off-related transactions
• Address service requests escalated from the Tier 1 Customer Service team
• Support leave/disability case management to promote efficiency and clear communication
• Review new leave of absence claims for eligibility, send notifications, validate new claims or extensions, and use case-management features
• Track, investigate, update, and close cases in the case-management tool
• Respond to emails within established service-level agreement timelines
• Provide input and guidance regarding leave policies, procedures, forms, and processes
• Apply company policies, procedures, and reference materials to resolve employee inquiries
• Liaise with team members to coordinate communication and resolve employee issues
• Support employees and others starting or inquiring about leaves of absence; perform outbound callbacks as required
• Send reminder communications for paperwork deadlines, return-to-work, and leave closures
• Maintain data and document records for compliance and accountability
• Identify opportunities to improve leave-of-absence administrative processes

Explore Leave Support Specialist at WVU Medicine. Review requirements and application details.

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