Digital Marketing

• Own and grow key client relationships and serve as the primary point of accountability for assigned clients
• Manage client accounts and associated projects from initial request and scoping through planning, production, delivery, completion, and closeout
• Lead strategic planning sessions, quarterly business reviews, roadmap discussions, and executive presentations
• Develop project plans, schedules, milestones, deliverables, briefs, budgets, and resource plans
• Coordinate work across Strategy, Creative, Content, Marketing, Technology, Operations, and production teams
• Lead internal kickoffs, status meetings, working sessions, and day-to-day client communications
• Identify and resolve risks, roadblocks, scope changes, resource needs, and project budget issues
• Develop account growth plans and identify additional projects, services, retainers, and strategic engagements
• Monitor account revenue, forecasts, profitability, utilization, project performance, and client satisfaction
• Manage new business pitch processes, qualify RFPs, and lead proposals, presentations, scopes, estimates, and strategic recommendations
• Build relationships with prospective clients, industry contacts, and partners
• Serve as the connector between clients and internal teams, facilitate cross-functional decisions, and mentor less experienced Client Services team members
• Contribute to improving Client Services processes, project management standards, and business development practices

Digital Marketing Account Director – Client Services

• Coordinate marketing projects across SEO, paid media, social media, content, email, website, and creative teams
• Manage up, follow through, and keep specialists on track through clear, respectful follow-up
• Prepare meeting agendas, notes, action items, and follow-up communications
• Schedule and help facilitate internal and client meetings
• Draft clear, professional client emails and status updates
• Collect information, approvals, assets, and feedback from clients
• Organize client requests and translate them into clear internal tasks
• Support onboarding for new clients
• Review deliverables for completeness, accuracy, and alignment with requests
• Update project-management systems and maintain organized client records
• Help prepare recurring reports and client-facing presentations
• Identify missing information, delayed approvals, and potential schedule conflicts
• Escalate issues appropriately before they affect deadlines or client relationships
• Use AI and productivity tools to improve efficiency, documentation, and communication

Digital Marketing jobs in Pennsylvania

Digital Marketing Account Director – Client Services

Marketing Coordinator – Digital Marketing Agency