Director

• Partner with Global Renewals leadership to translate business priorities into strategy, operating model, and transformation roadmap
• Define and evolve global renewal lifecycle milestones, workflows, engagement models, roles, and decision rights
• Establish differentiated renewal motions based on customer value, risk, growth potential, complexity, and cost-to-serve
• Identify structural barriers to renewal performance and develop recommendations across process, organization, data, technology, and enablement
• Serve as primary liaison between Renewals, Sales, and Customer Success, establishing standardized handoffs and recurring interlocks
• Establish frameworks for identifying, prioritizing, and managing renewal risk using customer health, adoption, engagement, commercial, and account signals
• Define risk themes, intervention triggers, Save Plans, renewal plays, and signal-to-action workflows
• Operationalize commercial strategies including pricing, uplifts, discount governance, multi-year offers, and retention programs
• Define the intersection between renewal and expansion motions, including qualification criteria, ownership, engagement rules, and handoffs
• Build feedback loops and measure the effectiveness of risk and commercial interventions
• Establish consistent forecasting principles, stages, definitions, and operating cadences
• Improve visibility into upcoming renewals, ARR at risk, slippage, downsell, churn, and growth opportunities
• Define performance frameworks spanning GRR, NRR, renewal rate, forecast accuracy, risk, program effectiveness, adoption, and operational efficiency
• Establish dashboards, inspection mechanisms, and governance for early intervention
• Run recurring interlocks with Renewals, Sales, and Revenue Operations leadership
• Translate renewal strategy into field-executable workflows, plays, milestone guides, job aids, and role-based enablement
• Drive adoption, coaching, reinforcement, and continuous improvement of standard practices
• Shape high-touch, assisted, digital-first, and self-service renewal motions
• Simplify workflows, eliminate non-value-added activities, and increase seller capacity
• Champion automation, digital engagement, and AI-assisted capabilities
• Define business capabilities, data, signals, workflows, and technology requirements for the future-state renewal model
• Partner with GTM Technology, Revenue Operations, Data Science, and capability owners on roadmaps and investment decisions
• Establish ownership, decision rights, handoffs, and shared accountability across organizational boundaries
• Lead cross-functional transformation initiatives from problem definition through implementation, adoption, measurement, and continuous improvement
• Improve renewal workflows within CRM and Customer Success platforms, process automation, data quality, and contract and renewal data flow across systems

Renewals Strategy & Programs Director

• Deliver healthcare solutions to customers and their partners
• Work closely with the Executive Director, Healthcare Market to shape the strategic vision for the ecosystem
• Engage with healthcare stakeholders
• Lead a diverse team of experts to drive growth and prioritize patient outcomes, customer satisfaction, and business objectives
• Manage an ecosystem Commercial team responsible for diverse product portfolios
• Align with ecosystem and therapeutic area priorities
• Build, maintain, and leverage healthcare ecosystem networks and relationships
• Co-create solutions with customers to improve patient outcomes, reduce costs, and improve quality of care
• Contribute to and execute the strategic near- and long-term vision for the healthcare ecosystem and therapeutic areas
• Assist Squads in identifying partnerships and execute partnerships under their direction
• Lead development and execution of customer account planning for target accounts
• Build, lead, and motivate a diverse team with functional and therapeutic expertise
• Harness ecosystem team expertise to engage effectively and compliantly across the ecosystem
• Create and foster a culture that enables employees to live the company’s Operating Principles
• Travel to customer accounts and relevant therapeutic conferences as needed

Director jobs in Maine

Renewals Strategy & Programs Director

Director, Field Leadership – Strategic Accounts