Director

• Lead and develop the Services leadership team, including the Head of Implementation, Director of Engineering, and senior engagement/consulting leads
• Own hiring, performance management, and career development for the Services leadership bench
• Maintain operating rhythms including OKRs, review cadences, and portfolio check-ins
• Champion adoption of the Implementation Playbook, productization efforts, and AI tooling
• Partner with the Head of Product on alignment between service delivery and the OpenFn platform
• Support pre-sales scoping, Expert Days allocation, pricing, and margin protection
• Provide senior technical and delivery sign-off during deal negotiations
• Advise Growth on deliverability and over-commitment risks
• Support RFP responses and proposal development for complex government and NGO engagements
• Advise government ministries, NGOs, and implementation partners on OpenFn-based programs, digital transformation, and AI adoption
• Represent OpenFn in client conversations, escalations, strategic accounts, conferences, and partner workshops
• Oversee implementation strategy, delivery quality, SLA adherence, and delivery capacity
• Own delivery-side financial accountability for the Services portfolio, including gross margin, operating costs, and delivery efficiency
• Oversee traditional implementation projects and expert-days within subscription bundles
• Partner with the Head of Implementation on portfolio-level financial governance, dashboards, margin monitoring, and invoicing discipline
• Help design, validate, and operationalize OpenFn’s subscription-centered delivery and revenue model
• Participate in the Global Strategy Team and contribute to business-model design
• Define the division of labor between Growth and Services
• Provide input into subscription pricing, scoping frameworks, and delivery playbooks
• Identify structural and operational gaps and adapt team processes

Managing Director, Services

• Provide the COO with research, analysis, and synthesis on operational, institutional, sectoral, and external developments
• Identify emerging themes, stakeholder considerations, opportunities, and sensitivities affecting executive engagements and Operations priorities
• Develop options, recommendations, and lines of inquiry for executive decision-making
• Maintain an informed view of Operations functions and connect developments to portfolio-wide priorities
• Plan and support high-priority internal and external engagements involving the COO
• Prepare executive briefing packs, background notes, stakeholder profiles, talking points, speeches, presentations, questions, and anticipated issues
• Collaborate with functional leaders and subject-matter experts to ensure accurate, balanced, decision-useful briefings
• Capture commitments, insights, and follow-up actions from strategic engagements and route them to appropriate owners
• Develop and steward a coherent portfolio-level narrative for Operations
• Translate complex operational issues into accessible narratives for leadership, staff, Board members, partners, and external audiences
• Develop core messages, narrative frameworks, presentation materials, and reusable content
• Support Operations leadership engagements by shaping agendas, framing issues, and preparing discussion materials
• Develop thought leadership content with the COO and colleagues
• Curate evidence, examples, and stories demonstrating Operations’ contribution to organizational effectiveness and mission delivery
• Support the COO’s and Operations portfolio’s digital profile across appropriate channels
• Maintain a forward-looking content and engagement plan
• Build trusted working relationships across Operations
• Work with Communications on messaging, channels, brand, media, and publication processes
• Collaborate with the Director, Integration and Institutional Effectiveness on relevant engagement and narrative work
• Coordinate stakeholder inputs and ensure final products are accurate, concise, sensitive, and high quality
• Handle confidential and politically sensitive information with discretion and integrity
• Recommend narrative approaches, engagement priorities, and positioning options to the COO
• Influence across functions through trusted relationships, credibility, and quality of advice
• Lead defined strategic engagement or narrative projects and coordinate temporary working groups
• Oversee the COO’s schedule and logistics through line management of the Executive Assistant

Associate Director, Strategic Engagement and Support

• Provide strategic leadership and technical expertise to the Data Management department
• Establish the optimal operational framework to deliver high-quality Data Management work within agreed timelines
• Provide global leadership across multiple sites and countries, including strategic direction and change management
• Develop strategies for Data Management and Database Programming systems and resource needs
• Oversee departmental efficiency using quality and efficiency metrics and customer feedback
• Monitor departmental budgets and project PPRs, ensuring adherence to trial budgets and timelines
• Allocate staff and delegate responsibility according to expertise
• Supervise, coach, mentor, and conduct performance appraisals and development reviews
• Identify departmental training requirements and provide or source training
• Advise on general and project-specific Data Management issues
• Design solutions meeting Data Management, clinical trial management, and clinical data requirements
• Liaise with technology and scientific/medical colleagues
• Act as point of contact and escalation for Sponsor personnel
• Ensure departmental SOPs and non-project procedures are written and updated
• Ensure compliance with Good Clinical Practice guidelines, SOPs, and Sponsor requirements
• Support Business Development activities, bids, proposals, and Bid Defence meetings
• Provide technical Data Management advice to other departments
• Represent Data Management capabilities within Worldwide
• Cooperate with Sponsor and regulatory authority auditors and implement recommendations with senior management

Senior Director, Data Management

• Provide global innovative and creative leadership of the Data Management department across several sites and countries
• Plan and develop overall strategies for the Data Management and Database Programming department, including system and resource needs
• Assume responsibility for departmental efficiency using quality and efficiency metrics and customer feedback
• Monitor departmental budgets and oversee project PPRs, ensuring adherence to trial budgets and timelines
• Manage staff allocation, ensuring sufficient expertise and appropriate delegation
• Supervise, coach, mentor, and conduct performance appraisals and development reviews for Data Management staff
• Identify departmental training requirements and provide or source training
• Provide expert advice on general and project-specific Data Management issues
• Design solutions supporting Data Management and clinical trial management and clinical data requirements
• Liaise with technology and scientific/medical colleagues
• Serve as point of contact and escalation for Sponsor personnel
• Ensure departmental SOPs and non-project-specific procedures are written and updated
• Ensure compliance with Good Clinical Practice guidelines, departmental SOPs, and Sponsor requirements
• Support Business Development activities, including bids, proposals, and Bid Defence meetings
• Provide technical advice and support on Data Management topics to other departments
• Represent Data Management within Worldwide
• Cooperate with Sponsor auditors and regulatory authorities and ensure recommendations are addressed with senior management