Ecommerce

• Facilitate Warrior Experience initiatives for digital platforms and related projects
• Support digital initiative and platform management, including stakeholder engagement, business case development, risk management, backlog management, continuous improvement, and reporting
• Assist with business decisions regarding digital platform maintenance, feature enhancements, and troubleshooting
• Manage and support WWP's MyWWP portal and other digital platforms, including enhancement planning, implementation, executive reporting, feedback management, communities oversight, vendor coordination, and governance/product ownership
• Ensure platform updates and enhancements improve the warrior experience and align with Salesforce and program processes
• Lead cross-functional workgroups and strategic initiatives
• Coordinate with Programs to gather feedback, negotiate outputs, lead adoption and implementation, and facilitate organization-wide communications
• Prepare materials for team and staff meetings to support decision-making
• Review digital processes, identify challenges, and recommend solutions
• Translate workgroup ideas into recommendations and present them to leadership
• Establish operational processes for implemented initiatives
• Connect departments to reduce silos in program and service delivery
• Serve as a subject matter resource for program and warrior digital experience questions
• Assist in developing and prioritizing Warrior Experience initiatives and projects
• Attend required training and meetings

Digital Experience Specialist II

• Lead efforts to understand and optimize the end-to-end member journey across marketing and digital experiences
• Partner with Marketing, Digital, Analytics, Product, Go-to-Market, and Customer Experience teams to evaluate funnel performance and identify opportunities
• Leverage digital research, business intelligence, market trends, customer insights, and performance data to develop recommendations and improve member experiences
• Translate customer needs, business objectives, and experience opportunities into strategic initiatives, requirements, features, and optimization efforts
• Drive complex cross-functional digital products and experience initiatives from concept through delivery
• Use data-driven insights, experimentation, testing methodologies, and digital optimization to improve funnel performance, engagement, conversion, and customer experience
• Guide analytics, customer research, digital testing, and performance monitoring to inform product and experience enhancements
• Develop business cases, hypotheses, and strategic recommendations to influence prioritization
• Monitor experience and performance metrics, identify risks and dependencies, and drive resolution strategies
• Facilitate cross-functional collaboration, align priorities, remove obstacles, and execute shared objectives
• Lead development and continuous improvement of digital optimization, testing, and experience measurement practices
• Create presentations and communications translating complex data and insights into actionable decisions for senior leaders and stakeholders
• Mentor peers and serve as a thought leader in digital product management, customer experience, and optimization best practices

Ecommerce jobs in Arizona

Digital Experience Specialist II

Digital Experience Lead – Marketing Effectiveness