Ecommerce

• Respond to customer inquiries across email and WhatsApp
• Adopt a proactive approach focused on service excellence
• Suggest initiatives to improve the overall customer experience
• Handle complaints and resolve disputes
• Provide product information, including features and availability
• Clearly communicate purchase, return, and exchange procedures
• Ensure proper customer follow-up

Customer Experience Digital Associate, English/French

• Lead and execute Godiva's eCommerce and digital commerce strategy across regions, channels, platforms, and marketplace partners
• Drive revenue, profitability, market penetration, B2C and B2B digital sales, and omnichannel partnerships
• Own the eCommerce P&L, commercial performance, and key business metrics
• Develop and expand marketplace and third-party retail partnerships, including Amazon and Target Plus
• Scale corporate sales across gifting, corporate programs, business partnerships, and B2B customer segments
• Lead digital merchandising, promotional planning, product launches, site functionality, conversion, customer engagement, and brand storytelling
• Partner with Marketing, CRM, Social Media, Communications, and Sales teams on an integrated omnichannel strategy
• Manage strategic relationships with digital partners, marketplaces, and technology vendors, including commercial negotiations
• Use analytics, customer insights, and performance data to optimize site performance, digital marketing, marketplace execution, inventory management, and business results
• Lead, coach, and develop the eCommerce team
• Drive digital innovation, best practices, and continuous improvement aligned with Godiva's strategic growth objectives
• Report to the Sales Lead

Ecommerce jobs in New York

Customer Experience Digital Associate, English/French

Head of E-Commerce