Field Engineer

• Provide service-intensive support to customers across the market
• Install, repair, and perform preventive maintenance on warewashing, laundry, dispensing equipment, and related systems
• Complete emergency service requests, equipment changeouts, and planned and unplanned work orders
• Evaluate account conditions and help customers meet Ecolab Brand Standards
• Manage equipment, parts, and inventory to maintain a fully stocked vehicle and support first-time fix performance
• Complete accurate and timely documentation for all work performed
• Communicate Ecolab’s total value to customers and strengthen customer relationships
• Partner with sales, distribution, and service teams to improve responsiveness and deliver a consistent customer experience
• Travel throughout Baltimore, Columbia, Towson, Silver Spring, Annapolis, Germantown, Washington, DC, Alexandria, Arlington, Dale City, Reston, VA, and surrounding areas

Field Service Technician

• Provide advanced technical support, preventive maintenance, installation assistance, and break/fix service for BD Parata pharmacy automation solutions
• Troubleshoot, repair, and maintain pharmacy automation equipment
• Diagnose and resolve electromechanical, software, networking, and system integration issues
• Perform preventive maintenance, inspections, upgrades, and corrective repairs
• Respond to service requests within established Service Level Agreements
• Educate customers on equipment operation, daily maintenance procedures, and best practices
• Use remote diagnostic tools and technical resources to resolve issues
• Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams
• Assist with installation, relocation, and implementation of new pharmacy automation systems
• Document service activities, corrective actions, root cause findings, and customer interactions in Salesforce Field Service
• Provide feedback on product performance, service trends, and customer needs
• Manage multiple priorities and communicate with customers and internal stakeholders
• Support regional operations through occasional overnight travel, weekend coverage, holiday support, and overtime
• Travel daily by vehicle between customer locations and occasionally travel by air

Field Service Technician – Northern VA/DC

• Support revenue growth with all Federal customers
• Architect solutions and present them to expand direct and indirect Federal account penetration and loyalty
• Work with sales and extended teams to map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage effectively with C-level technical customers and build and maintain trust
• Solve highly technical problems involving system architecture and hardware/software interaction
• Apply hardware architecture understanding and debugging skills
• Manage and lead teams during field problem investigations and resolution
• Analyze interactions among firmware, drivers, operating systems, and applications that can cause system issues
• Develop and review system solutions, technical RFI/RFP responses, and presentations
• Work cross-departmentally to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proof-of-concept solutions meeting or exceeding customer business needs
• Present the corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Travel as required, up to 25%

Field Engineer jobs in District of Columbia

Field Service Technician

Field Service Technician – Northern VA/DC

Staff Field Applications Engineer