Field Engineer

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completion of each job

Field Service Technician

• Perform customer installation, maintenance, and service calls promptly and effectively
• Service electromechanical equipment such as self-checkout systems within an assigned territory
• Perform maintenance, repairs, preventive-maintenance work, and system overhauls
• Act as a first-line response to customers
• Communicate with customers in an open, helpful, and engaging manner
• Organize and triage customer issues
• Resolve or address problems before they start
• Complete formal virtual and hands-on training
• Work with service operations teachers, mentors, and coaches across territories

• Provide remote and on-site technical support for automated dispensing systems
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations
• Diagnose and repair proprietary hardware and software components with full case ownership
• Troubleshoot complex issues and escalate to Senior or Lead FSEs as needed
• Support government accounts requiring eligibility for a CAC
• Execute preventive maintenance programs
• Perform installations, in-servicing, repairs, calibrations, and general technical support
• Maintain accurate inventory of spare parts
• Maintain company-issued vehicle, tools, and equipment
• Build positive customer relationships through professional communication and timely support
• Document service activities, expenses, and time logs
• Partner with Sales and Implementation teams
• Follow complaint-handling and Medical Device Reporting procedures
• Ensure service documentation meets regulatory and corporate requirements
• Participate in technical training and professional development
• Work independently and collaboratively to meet service goals
• Support leadership with escalations, advanced troubleshooting, and case resolution

Traveling Field Service Engineer

• Install, maintain, and repair loading dock equipment and industrial doors at customer facilities
• Act as a technical resource for customers and the sales force
• Work independently or in small teams in a field service environment
• Serve as a primary customer contact

Field Service Technician, Commercial Dock and Door

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job